As we move into the New Year, we here at Canton Termite and Pest Control have been tirelessly working to find ways to better serve our customers. One major innovation that we are introducing the in the New Year is new software to overhaul our communications, scheduling, and customer service methods.
Starting immediately, we will be using our new software system to better serve you in all aspects of our business. This new system will allow us to keep better records of termite activity and monitor existing bait stations. This means that our technicians will be able to stay informed of the status of bait stations around your property and we will be able to keep your home’s preventative treatment systems in perfect shape year round.
This system will also create a collective system of notes for all customers, so that our technicians can make notes about for future reference about aspects of each specific service. Any problems or concerns that you might have will now be noted so that they can be further addressed in the future if necessary. This will allow any knowledge that is pertinent to servicing each house universally available to our entire team, helping our staff to be able to better serve you!
We will also be implementing a new system that will monitor the activity of different pests in each of our service areas. This will allow us to track trends and monitor population density of different pests. By doing this, we will be able to more accurately predict the seasons of high activity for common pests and administer preventative treatment before they become a problem in and around your home.
We have also overhauled the formats of all of paper working relate to services. In the 2nd quarter of 2017, you can expect to see new service paperwork on your doors. This newly reformatted paperwork will provide you with a comprehensive view of your service or inspection, which will help to clear up any potential confusion and make service run more smoothly.
One of our biggest and most requested change is the addition of our new Call Ahead notification system. This system will send you a reminder notification the day before any service or inspections. This will give you the time that you need to make preparations for allowing the technician access to the house and to make arrangements for any pets. The new system will also make it much easier for you to better communicate with our home office and receive any assistance that you might need.
While we are excited to have these new innovations to our company, we are aware that too much technology can be a bad thing. So, despite these new systems that we are putting in place, you can rest assured that you will continue to receive the fast, friendly, and solution oriented service that you have received for all this time from your hometown pest control company!
If you have any questions about our new services, please feel free to call us at 770-479-1598! We will be happy to help you in any way that we can!
By: Tim
